Questions? We've got you.
Everything Saftronauts ask us most: ordering, sizing, shipping, and returns. Can't find your answer below? Jump to the bottom and email us directly.
Ordering & Products
What is Safier Universe?
Safier Universe is the official merch shop for Nick & Gabe Safier, home of Saftronaut gear made to celebrate brotherhood, inclusion, and the joy Gabe brings to millions. Every design is created for this collection.
What are your shirts made of?
Every tee starts with premium heavyweight cotton, soft, substantial, and built to hold up wash after wash. Each design is printed using environmentally sensitive, water-based inks in small batches, so you're getting real color on real fabric, not a mass-produced print.
What's the difference between the unisex and women's fits?
Most of our tees are unisex, cut with a relaxed, true-to-size fit. The Team Gabe Tee is built on a women's boxy silhouette: a shorter, slightly cropped, relaxed cut. Check the fit note on each product page, or visit our Size Guide.
Do you restock sold-out designs?
Some designs are part of our ongoing Saftronaut Collection and get reprinted as they sell through. Others are Limited Drops, printed once in a fixed batch and gone for good once they're sold out. Each product page tells you which is which.
Do you sell gift cards?
Yes. Safier Universe gift cards can be purchased in any amount and are delivered by email, ready to use at checkout. They don't expire.
Can I change or cancel my order after I place it?
Because we print in small batches, we can only make changes before an order enters production. Contact us as soon as possible with your order number. We'll do what we can, but once an order has moved to print we're not able to change or cancel it.
Sizing & Fit
How do I know what size to order?
Every product page links to our full Size Guide with measurements by garment. We work with a few different shirt styles, including unisex crew tees, the women's boxy tee, and our embroidered dad hat, so fit varies slightly by design. Always check the size chart on the product you're ordering rather than going off a size you own elsewhere.
What sizes do you carry?
Most of our tees run XSโ3X, with a couple of styles starting at Small. Our dad hat is one size, adjustable. Exact size availability is listed on each product page.
Do larger sizes (2X/3X) cost more?
A few of our styles carry a small upcharge at 2X and 3X to cover the larger garment. Any size-based pricing shows automatically when you select that size on the product page, so there are no surprises at checkout.
Shipping
How long until my order ships?
Every Safier Universe tee is printed in small batches, so please allow 5โ7 business days for printing and quality check before your order ships. Once it leaves us, standard shipping takes another 3โ5 business days, so plan on roughly 8โ12 business days from order to doorstep. Limited Drops and larger orders can occasionally take a little longer; we'll email you if that's the case.
Do you ship internationally?
Not yet. We currently ship within the United States only. We know a lot of you are tuning in from all over the world, and we're working on it. Follow our socials for updates on when international shipping goes live.
How do I track my order?
You'll get a shipping confirmation email with tracking as soon as your order leaves us. Every order number starts with #SU, so hang onto it if you need to reach out.
My tracking says delivered, but I don't have my package. What do I do?
First, check around your delivery location and with neighbors or building management, since carriers occasionally scan a package as delivered a little early. If it hasn't turned up within 48 hours, contact us with your order number and we'll help track it down.
Returns & Exchanges
What's your return policy?
If your item arrives defective or misprinted, we'll make it right: a free replacement or full refund, at no cost to you, within 30 days of delivery. Just send us a photo of the issue along with your order number.
Can I exchange for a different size?
Yes. If you ordered the wrong size, we're happy to exchange it within 30 days of delivery. You'll just cover the cost of shipping. Contact us with your order number and the size you need, and we'll get the replacement on its way once we receive the original.
Do you offer refunds if I just don't like it, or ordered the wrong thing?
We don't offer refunds for buyer's remorse or wrong-size orders, only exchanges (see above). Because every design is printed in small batches, we're not able to resell returned merchandise, which is why we ask you to double-check sizing and details before ordering. Misprinted or defective items are always covered under our return policy.
How do I start a return or exchange?
Email us with your order number and what's going on, along with a photo if it's for a defect or misprint. We'll walk you through the next steps.
Payment & Promotions
What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay, and PayPal at checkout.
Is my payment information secure?
Yes, all payments are processed through Shopify's secure checkout. We never see or store your full card details.
Do you offer discount codes?
Join our email list for first dibs on new drops, restocks, and the occasional offer.
About Safier Universe
Who are Nick & Gabe?
Two brothers from Brooklyn, NY, spreading love across the universe. Safier Universe is the official merch line for their content and their community of Saftronauts. Every purchase supports the content they create together.
Where can I follow Nick & Gabe?
YouTube, TikTok, and Instagram. Links are in the footer below.
Still have questions?
Our team is happy to help with anything order, sizing, or product related.
Email UsWe typically reply within 1โ2 business days.